Operations
The operations department functions like the heart of the company being the literal representatives at field locations. To guarantee service delivery of international standards in operations department we adhere to ISO 9001 for effective quality management System especially as it applies to inter-departmentally and with Clients and statutory authorities.
Our Routine
We have a daily operational proceedure that ensures we keep the highest standard of service to our clients. These include:
Operational Meetings: Conducted during morning hours, the session serves as an operational briefing to review current maintenance and intervention activities, as well as to introduce upcoming work scopes. Supervisors and team leads synchronize execution plans based on directives discussed, with technical clarifications and approvals sought directly from the Field Service Manager (FSM)
Tools Check: Tools and equipments, are checked often to ensure that they are ready at a moments notice for field operations and the proper tags put on them.
Failure Reports: In the event that a tool are equipment is found not to be fit for use, a failure report is raised and the tool handed over to the maintenance department.
Turn Around Maintenance: Often done on tools and equipment taken to the field, this helps to ensure they are ready for another call out.
Job notifications typically originate from the Marketing team, Managing Director, or existing clients. Upon receiving an inquiry, the Field Service Manager (FSM) engages the client to conduct a technical review and confirm our capability to execute the requested service. Once feasibility is established, the client is referred to the Accounts department to respond to the official Request for Quotation (RFQ), which is generally provided by the client. After the RFQ is addressed and the commercial terms are accepted, a job confirmation is sent to the Operations team. At this point, crew mobilization begins, followed by job preparations including Site Integration Testing (SIT), service pack identification, tool and equipment selection, and a pre-job planning meeting.
Job mobilization
Some of our mobilization procedure include:
- Notification by client
- SIT to ensure compatibility
- Service pack identification
- Tool and equipment choice
- Prejob meeting
- Load out
Job demobilization
Our demobilization procedure include:
- Notification by client, leave location
- Tool and equipment turnaround
- Repairs, if any
- Post job meeting
- Ready for loadout
How We Work
Contact us
- Plot 88 Rivoc Road, Trans Amadi Industrial Layout, Port Harcourt, Rivers State, Nigeria.
For Enquiries or Clarifications
Our field service specialists are ready to provide tailored technical and commercial support.